Refund and Return Policy for Akora Family Farms
At Akora Family Farms, we prioritize customer satisfaction and quality in our products. However, due to the nature of our offerings, we do not accept returns or issue refunds for any purchases. Please review our policy below:
No Returns or Refunds
- Final Sale: All products sold by Akora Family Farms are considered final sale. Once your order is confirmed and processed, it cannot be returned or refunded under any circumstances.
Product Quality Assurance
- Quality Check: We ensure that all products are thoroughly inspected before shipping to guarantee you receive only the highest quality items.
- Damaged or Incorrect Items: If you receive a product that is damaged or incorrect, please contact our customer service immediately at support@akorafamilyfarms.com. We will evaluate the issue and determine the appropriate resolution.
Customer Support
- For any questions or concerns regarding your order, please reach out to our customer support team at support@akorafamilyfarms.com. We are here to assist you.
We appreciate your understanding and support of our policies as we strive to provide you with exceptional products. Thank you for choosing Akora Family Farms!Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.